Store Policy
Customer Care
At Pet Pansiere, customer satisfaction is important to us. We aim to provide a simple, reliable and enjoyable shopping experience for pet owners across the United Kingdom.
If you have any questions about a product, your order, delivery, returns or refunds, please contact us through our Contact page. We will do our best to respond as soon as possible.
If you are contacting us about an existing order, please include your order number and the email address used when placing your order so we can assist you more efficiently.
We carefully select the products offered in our store and work with trusted fulfilment partners. Some products may be shipped directly from our international suppliers, and orders containing multiple items may occasionally arrive in separate packages.
For information regarding delivery times, cancellations, returns and refunds, please refer to our Shipping & Returns page.
Your statutory rights under applicable UK consumer law are not affected by our store policies.
Privacy & Safety
At Pet Pansiere, we respect your privacy and are committed to protecting your personal information.
When you use our website, place an order or contact us, we may collect personal information such as your name, email address, telephone number, billing and delivery address, order information and other information you choose to provide.
We use this information where necessary to process and fulfil your orders, arrange delivery, provide customer support, process returns and refunds, prevent fraud, comply with our legal obligations and operate and improve our online store.
Your information may be shared with trusted service providers where necessary to operate our business, including our e-commerce platform, payment providers, delivery companies and fulfilment partners. Because some of our products may be fulfilled by international suppliers, certain information required to fulfil and deliver your order may be processed outside the United Kingdom. Where required, appropriate safeguards will be used for international transfers of personal data.
Payment information is processed through our authorised payment providers. Pet Pansiere does not use your payment information for purposes unrelated to processing your transaction.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service and meeting applicable legal, accounting and regulatory requirements.
Depending on the circumstances, you may have rights under UK data protection law regarding your personal information, including rights to request access, correction, deletion, restriction or portability of your information, and to object to certain uses of your information. Where we rely on your consent, you may also withdraw that consent.
If you have any questions about how we handle your personal information or wish to exercise your data protection rights, please contact us through our Contact page.
You also have the right to raise a concern with the UK Information Commissioner's Office (ICO).
Wholesale Inquiries
Pet Pansiere currently focuses on providing carefully selected pet products directly to our customers.
At this time, we do not offer a dedicated wholesale programme. However, we are always open to exploring new business opportunities and partnerships.
If you are a retailer, distributor or business interested in working with Pet Pansiere, please contact us through our Contact page with details about your enquiry. We will be happy to review your proposal and get back to you.
Payment Methods
Pet Pansiere accepts secure credit and debit card payments through our online checkout, including major card networks such as Visa and Mastercard.
Available payment methods will be displayed at checkout and may vary depending on your location, device and the payment services currently available through our store.
All payments must be successfully authorised before an order can be processed. Payment transactions are securely processed by our authorised payment provider.
Pet Pansiere does not accept payments outside the payment methods displayed during checkout.