Shipping & Returns
Shipping Policy
We aim to make every Pet Pansiere order as smooth and reliable as possible.
At Pet Pansiere, we aim to process and dispatch your order as quickly as possible.
Orders are typically processed within 1–3 business days. Once your order has been dispatched, estimated delivery within the United Kingdom is generally 7–15 business days.
Please note that delivery times are estimates and may occasionally vary due to carrier delays, customs procedures, high-demand periods, weather conditions or other circumstances outside our control.
Tracking information will be provided when available so you can follow the progress of your order.
As we work with selected international suppliers, some products may be shipped directly from our fulfilment partners. If an order contains multiple items, they may arrive separately.
Customers are responsible for providing a complete and accurate delivery address. If you notice an error in your shipping information, please contact us as soon as possible.
If you have any questions about your delivery, please contact Pet Pansiere through our Contact page and we will be happy to assist you.
Return & Refund Policy
We want you to be happy with your purchase from Pet Pansiere.
We do not offer direct exchanges. If you would like a different item, please return the original product in accordance with this policy and place a new order.
For most products purchased online, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. After notifying us of your decision to cancel, you must return the goods within 14 days.
To request a return, please contact us through our Contact page before sending any item back. We will provide you with the appropriate return instructions. Please do not return products directly to the address shown on the original shipping package unless we specifically instruct you to do so.
Unless the product is faulty, damaged, incorrect or otherwise not as described, the customer is responsible for the direct cost of returning the item. Products should be returned in good condition and customers should take reasonable care of them while they are in their possession.
If the product is faulty, damaged, incorrect or not as described, Pet Pansiere will cover the reasonable cost of returning the item.
Where a cancellation qualifies for a refund, we will refund the amount due, including the cost of our standard delivery option where required by applicable law. Additional delivery costs resulting from choosing a more expensive delivery method are not refundable beyond the cost of our standard delivery option.
Refunds will be issued to the original payment method within 14 days of receiving the returned goods or receiving evidence that they have been sent back, whichever occurs first, in accordance with applicable UK consumer law.
Faulty, damaged or incorrect items
If your item arrives faulty, damaged, incorrect or not as described, please contact us as soon as possible with your order details and, where appropriate, photographs of the issue. Your statutory rights under UK consumer law are not affected by this policy.
Nothing in this Return & Refund Policy limits or excludes any rights you may have under applicable UK consumer law.