WHO WE ARE

 

PetPansiere is an independently operated online pet shop based in Brazil, offering pet products and accessories to customers in the United Kingdom.

For the purposes of applicable data protection law, PetPansiere is responsible for deciding how and why personal information collected through this website is used.

You can contact us using the email address, WhatsApp number, business address or contact form available on our Contact page.

 

PURPOSE OF THIS POLICY

 

This Privacy Policy explains what personal information we collect, how we use it, why we use it, who we may share it with and the rights available to you.

This policy applies when you visit our website, create an account, place an order, subscribe to marketing communications or contact us.

 

INFORMATION WE MAY COLLECT

 

Depending on how you use our website, we may collect:

• Identity information, such as your name.
• Contact information, such as your email address, telephone number, billing address and delivery address.
• Order information, including the products purchased, selected variants, order value, delivery method and order status.
• Payment-related information required to process a transaction. Complete payment card details are processed by authorised payment providers and are not stored directly by PetPansiere.
• Customer service information, including messages, order enquiries, return requests and photographs voluntarily provided to explain a product issue.
• Account information, if you create an account on our website.
• Marketing preferences, including whether you have agreed to receive promotional communications.
• Technical information, such as your IP address, browser type, device type, operating system, approximate location and website activity.
• Cookie and analytics information, as described in the Cookies section below.

Please do not provide personal information that is unnecessary for us to answer your enquiry or process your order.

 

HOW WE COLLECT INFORMATION

 

We may collect personal information:

• Directly from you when you place an order, complete a form, create an account, subscribe to emails or contact us.
• Automatically when you browse our website, through cookies and similar technologies.
• From service providers involved in payments, fraud prevention, website hosting, order fulfilment or delivery.
• From publicly available sources where permitted by law.

 

HOW WE USE PERSONAL INFORMATION

 

We may use your personal information to:

• Process and manage orders.
• Verify and receive payments.
• Arrange fulfilment, shipping and delivery.
• Provide order confirmations, tracking information and service updates.
• Respond to questions and provide customer support.
• Handle cancellations, returns, refunds and product issues.
• Prevent fraud, misuse and security incidents.
• Maintain, protect and improve our website.
• Understand website performance and customer preferences.
• Comply with legal, tax, accounting and regulatory obligations.
• Send marketing communications where you have consented or where otherwise permitted by law.

We do not sell personal information.

 

LAWFUL BASES FOR PROCESSING

 

Where UK data protection law applies, we rely on one or more of the following lawful bases:

• Contract: where processing is necessary to take steps at your request or fulfil an order.
• Legal obligation: where we must process information to comply with applicable law.
• Legitimate interests: where processing is reasonably necessary to operate, secure and improve our business, prevent fraud or provide customer support, provided those interests do not override your rights.
• Consent: where you have actively agreed to a particular use, such as optional marketing or non-essential cookies. You may withdraw consent at any time.

 

PAYMENTS

 

Payments are processed by authorised third-party payment providers available through our checkout.

These providers may collect and process payment information according to their own privacy policies and security requirements. PetPansiere does not directly store complete payment card numbers or security codes.

 

WHO WE MAY SHARE INFORMATION WITH

 

We may share personal information where necessary with:

• Wix and other providers that host or operate our website and online store.
• Payment processors and fraud-prevention providers.
• International fulfilment partners and product suppliers.
• Postal services, couriers and delivery companies.
• Customer service and communication providers.
• Analytics, security and technical service providers.
• Professional advisers, insurers, regulators, courts or public authorities where required by law or reasonably necessary to protect legal rights.

We only share information that is reasonably necessary for the relevant service or legal purpose.

 

INTERNATIONAL DATA TRANSFERS

 

PetPansiere is based in Brazil and serves customers in the United Kingdom. Our website providers, payment providers, fulfilment partners, suppliers and delivery companies may also operate in different countries.

As a result, personal information may be processed outside the United Kingdom.

Where required by applicable law, we and our service providers use appropriate safeguards or other legally recognised mechanisms for international transfers. You may contact us for further information about the safeguards relevant to your personal information.

 

HOW LONG WE KEEP INFORMATION

 

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

Retention periods may depend on:

• The time required to process and fulfil an order.
• The period during which customer support, returns or disputes may arise.
• Legal, accounting, tax and fraud-prevention requirements.
• The need to establish, exercise or defend legal claims.
• Whether you have consented to marketing communications.

When information is no longer required, we take reasonable steps to delete, anonymise or securely dispose of it.

 

COOKIES AND SIMILAR TECHNOLOGIES

 

Our website may use cookies and similar technologies to:

• Keep the website and checkout functioning.
• Remember basket contents and preferences.
• Maintain security and prevent fraud.
• Understand website traffic and performance.
• Support analytics and, where enabled, marketing features.

Strictly necessary cookies may operate without consent where permitted by law because they are required for the website or a service requested by the user.

Non-essential analytics or marketing cookies should only be used after the required consent has been provided. You can manage available choices through our cookie banner and your browser settings.

Disabling certain cookies may affect some website functions.

 

MARKETING COMMUNICATIONS

 

We may send promotional emails only where you have consented or where otherwise permitted by applicable law.

You can unsubscribe at any time by using the unsubscribe link in a marketing email or by contacting us.

Unsubscribing from marketing does not prevent us from sending essential messages about an order, payment, delivery, return or customer service request.

 

DATA SECURITY

 

We use reasonable technical and organisational measures designed to protect personal information against accidental loss, unauthorised access, misuse, alteration or disclosure.

Our website and payment services use security measures provided by Wix and authorised payment providers. However, no internet transmission or storage system can be guaranteed to be completely secure.

You are responsible for keeping account passwords confidential and for notifying us if you suspect unauthorised access to your account.

 

YOUR PRIVACY RIGHTS

 

Depending on your location and applicable law, you may have rights to:

• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information in certain circumstances.
• Request restriction of certain processing.
• Object to certain processing.
• Request transfer of information in a portable format where applicable.
• Withdraw consent where processing is based on consent.
• Ask for information about how your personal information is used and shared.
• Lodge a complaint with an appropriate data protection authority.

These rights may be subject to legal limitations or exceptions.

To submit a privacy request, contact us using the details on our Contact page. We may need to verify your identity before completing a request.

UK customers may have the right to raise a concern with the UK Information Commissioner’s Office. Individuals in Brazil may also have rights under the Lei Geral de Proteção de Dados Pessoais and may contact the Autoridade Nacional de Proteção de Dados.

 

CHILDREN’S PRIVACY

 

Our online store is not directed at children, and purchases should be made by an adult.

We do not knowingly collect personal information from children without appropriate authorisation. If you believe a child has provided personal information improperly, please contact us so that we can review and, where appropriate, delete it.

 

THIRD-PARTY LINKS

 

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices of websites that we do not own or control. Please review the relevant third party’s privacy policy before providing personal information.

 

CHANGES TO THIS POLICY

 

We may update this Privacy Policy when necessary to reflect changes to our services, providers, business practices or legal obligations.

The latest version will be published on this page with an updated revision date. Where appropriate, we may provide additional notice of significant changes.

 

CONTACT US

 

For privacy questions or requests, contact PetPansiere using:

Email: petpansiere@gmail.com

WhatsApp Customer Support: +55 33 99934-2770

Business address: Avenida Antônio Bertholdo da Silva Jordão, 5702, Biscaia, Angra dos Reis - Rio de Janeiro - Brazil - Postcode: 23916-760

You may also use the contact form available on our Contact page.